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Frequently Asked Questions (Adult)

FAQS

Most frequent questions and answers

COVID-19
Please visit this page https://www.ielks.com/world/student-info/covid-19-cancellation-policy-update/ for more information

Passengers should carefully check the COVID-19 entry requirements for a particular country, state or region before travel. In some cases, entry requirements may apply to passengers transferring through an airport en route to another destination.

The entry requirements for each location across the world can change rapidly in-line with local measures to prevent the spread of COVID-19. Many governments prohibit entry for tourists and business travelers and may prohibit all non-citizens entry to their country, state or region, so please ensure you have the most accurate and up to date information before travel.

It is the responsibility of the passenger to ensure that any test certificate issued from a COVID-19 testing facility sufficiently meets the local entry requirements of the destination country, state or region including any connecting airport requirements. Certain locations may require the test result to be translated into the local language at each location. Passengers should check local requirements and keep up to date as they evolve. 

You should make your own independent inquiries before relying on any information or materials contained on these pages. The information is correct to the best of Leadership ACT/IELKS’s knowledge at the time of publication and is being reviewed and updated on an ongoing basis by Leadership ACT/IELKS staff, given the rapidly evolving nature of the international scenario Leadership ACT/IELKS cannot guarantee its accuracy and can accept no liability for any errors or omissions. Leadership ACT/IELKS reserves the right to add or change information at any time. Links to third party websites of third parties are offered as a courtesy. Leadership ACT/IELKS expresses no opinion on the content of the websites of third parties and does not accept any responsibility for third-party information.

Insurance
Students must have adequate health, civil liability and travel insurance while attending any of our programmes. Students are responsible for their own travel and medical insurance.

Some providers have restricted cancellation and travel disruption cover in policies bought after coronavirus was declared a pandemic on 10 March 2020.

We suggest you to go for policies that cover claims related to COVID-19 for emergency medical, repatriation costs and other types of claims related to COVID-19, such as cancellation, etc., which may vary by provider, so we encourage you to check your policy before purchasing.

No, you’re not legally required to have travel insurance. Some tour operators will insist you have a policy in place before they confirm your travel, especially to countries like the USA and the UK where there’s no public health service. You may feel it’s more necessary for countries like these, but, in general, travel insurance is usually worth it. For peace of mind, you should ensure you and your loved ones are properly covered on holiday. Accidents can happen and they’re more difficult to deal with away from home. It’s not worth leaving it to chance when the costs could be so high.
Meet and Greet

Our Meet and Greet service will aim to make your arrival and onward journey to your destination as smooth as possible.

You will meet your Host or school representative and brought straight to your accommodation. Please be sure to email at least 2 weeks prior to departure to confirm your flight details. You will see either your name or the school’s name on a board as you come through arrivals. We will also give you an emergency telephone number for your host family which you should call in the event that your flight is delayed.
If you need to self-isolate upon your arrival at your chosen destination, we can meet you at your arrival airport and provide free transportation to your accommodation. Please read the information below carefully before making your travel arrangements. 
Accommodation
All families will receive a comprehensive briefing on the current Public Health Authority regulations that apply to their community. This will be reviewed in detail with host families to ensure their questions and unique situations are carefully addressed and a clear best practice is established for every possible scenario. In addition, prior to student arrivals, our standard host family webinars and 2020 Host Family Guidelines document will include a review of the current situation. All families will be asked to acknowledge that they are aware of and understand our COVID-19 protocols and agree to follow them. Many of our host families who had students living with them through the restrictions of these past few months will also be hosting in Summer 2021. We will continue to draw on the experience and knowledge of these experienced host families as our understanding of best practices evolves.
If you need to self-isolate upon your arrival at your chosen destination, we can meet you at your arrival airport and provide free transportation to your accommodation. Please read the information below carefully before making your travel arrangements. 
Registration
All applications are treated on the first come, first serve basis. We accept registrants until the programmes are filled to capacity, at which point we’ll post on the website that the programme is closed/full.
For international inquiries, IELKS works closely with local representatives in many countries around the world who can assist with the registration process. Please fill out our Request Information form, and we will be happy to either refer to you an representative in your area or, if no representative is available, we will continue to provide you with information.
Before planning to visit another country, all travelers should check the visa requirements for their nationality in case they require a travel document to enter the country of destination. Visa requirements vary by country and also depend on the nationality of the traveler, as well as the duration and purpose of the intended stay. You may be able to travel to your country of destination visa-free depending on the purpose of the stay, or it may be necessary to obtain a visa or an electronic travel authorisation. Please contact us us for more information.
General
A list of optional activities is provided to all campers and students upon arrival at the programme. Campers or students decide at that time which activities they wish to sign up for. Your representative should be able to advise you about the average weekly spending on optional activities on a per-programme basis.

If you have a specific query which cannot be answered from the information above, please contact us:

Online Enquiry Form
Get in touch Our friendly team are available on e-mail, telephone and Skype. We answer all queries and bookings within 24 hours. We are here to help you and we operate a round the clock service to clients in case of emergency. We are looking forward to hearing from you!
  • +44 75 65 004 008
  • info@ielks.com
  • Mon - Fri: 9:00 - 18:30
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